For international customers.

We welcome foreign/international customers.
We have a staff who could speak English.Please visit us if you come to our area.
Also, we accept any questions about the detail of the products or shipment abroad.

Please contact us by e-mail or call anytime you have questions.


Blog in English

Munekawa

  • 1-24-12 TAT Edobori Bld.1F, Edobori
  • Nishi-ku Osaka-shi, Osaka, 550-0002, Japan
  • tel /fax +81-6-6448-5020
  • We’re open every day from 10:40 to 19:00.
  • (Except for the temporarily closed)
  • Mail: info@munekawa.jp

online shop

We have a shop in an online mall“Etsy”.You can order our product in English in Etsy.If you are interested in it,please check our Etsy shop.

We have online shop site,butWe are sorry that our online store is not available in English.When ordering, please send us an e-mail and write down which item and color you’ve choosed. After we checked the e-mail, we will send you an invoice of paypal.

Our email address :info@munekawa.jp

Payment

We only accept Paypal as the payment method. Sorry for any inconvenience and thank you for your understanding.

NOTICE:please kindly understand that we can not accept the payment from a guest account of Paypal.Please create your paypal account in advance.
And please also note that in accordance with the rule of the seller protection program in Paypal,we can only ship the package to the address which is registered in customer’s Paypal account.

Shipment

will ship the item via EMS from Japan.We usually ship out items within 1 – 3 business days.After shipment is complete,we will send you the tracking information of thepackage.We will try our best to dispatch it as soon as possible.

Returns

If the item is unopened and unused, returns will be accepted and refunds will be given. All requests must be made within 14 days of arrival.For refund requests, please contact our shop.

Once the item is returned,and after we receive the returning item we will issue a refund.You will be responsible for covering any fees associated with shipping (shipping cost, taxes, and other applicable fees).

Customs

We do ship worldwide but please be aware that shipping transit times vary greatly depending on the destination and local customs laws.

Any customs fees charged are the responsibility of the buyer, we have no control over what destination countries charge and it varies greatly as well.We are not responsible for product loss due to customs issues.